🛡️ Sotida Solutions – Privacy Policy
At Sotida Solutions, we are committed to protecting the privacy and personal information of our customers, staff, and website visitors. This Privacy Policy explains how we collect, use, store, and share personal information in accordance with UK data protection laws, including the General Data Protection Regulation (UK GDPR).
1. Who We Are
Sotida Solutions is a cleaning services provider based in the United Kingdom, offering residential and commercial cleaning services.
UTR: 2688078657
Email: sotida2025solutions@gmail.com
Phone: 07786304672
Website: www.sotidasolutions.com
2. What Information We Collect
We may collect and process the following types of personal data:
Contact details: name, address, phone number, email address
Service information: type of service booked, property type, preferences
Payment details: transaction records (note: we do not store card details)
Communications: emails, texts, or calls regarding bookings or complaints
Website usage: IP address, browser type, pages visited (if applicable)
3. How We Use Your Information
We use your personal data for the following purposes:
To manage bookings, schedule services, and communicate updates
To send invoices, receive payments, and process refunds
To improve our services and customer experience
To comply with legal obligations
To resolve complaints or disputes
To send occasional service updates or offers (with your consent)
4. Legal Basis for Processing
We process your data based on:
Contract: to provide the cleaning services you’ve requested
Consent: for marketing communications (you can withdraw anytime)
Legal obligation: for record-keeping and tax purposes
Legitimate interests: to improve our services and business operations
5. How We Store and Protect Your Data
We take appropriate security measures to protect your personal data:
Information is stored securely on password-protected systems
Only authorised personnel have access to client data
We do not share your personal data with third parties without your permission, unless required by law
6. Data Sharing
We do not sell, rent, or trade your personal information. However, we may share your data with:
Our professional advisors (e.g. accountant, tax authorities)
Technology providers (e.g. email, payment systems) under strict confidentiality
Legal authorities when required by law or for fraud prevention
7. Data Retention
We retain personal data only as long as necessary:
Client booking and billing information is retained for up to 6 years (for tax/legal compliance)
Contact details for marketing purposes are kept until you unsubscribe
CCTV or staff location data (if applicable) is retained only for security purposes and limited timeframes
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion (in certain circumstances)
Restrict or object to processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner's Office (ICO)
You can exercise these rights by contacting us at sotida2025solutions@gmail.com.
9. Cookies (If Applicable)
If our website uses cookies, a separate cookie policy will be provided to explain:
What cookies are used
How you can manage or disable them
How they affect your browsing experience
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website and dated accordingly.
📞 Contact Us
If you have any questions about this policy or how your data is handled, please contact us at:
Email: sotida2025solutions@gmail.com
Phone: 07786304672
Website: www.sotidasolutions.com
Sotida Solutions — Professional, Reliable, Trusted.